1. About Wastenify and these Terms
Wastenify LTD ("Wastenify", "we", "us", or "our") operates the Wastenify website and the customer and collector applications. These Terms explain the rules for accessing the platform, booking waste collection, and participating as a collector.
Our contact details are:
- Email: contact@wastenify.com
- Registered office address: Tarkwa, Western Region, Ghana
Wastenify enables customers to arrange waste collection and follow collection and disposal updates. Before you confirm a booking, we will identify the supplier responsible for your collection and explain the service being purchased.
Wastenify LTD provides the technology platform that facilitates waste pickup, collection, disposal, and recycling services delivered by third parties, including collectors, landfill and disposal-site operators, and recycling providers.
You agree to these Terms when you accept them during registration or booking. If you act for a business or another person, you must have authority to do so. Our Privacy Policy explains how we handle personal information; accepting these Terms does not replace any separate privacy consent that is required.
2. Accounts and eligibility
You must be at least 18 years old to register, book a collection, or apply as a collector. Provide accurate account information and keep your telephone number and pickup details current.
Keep verification codes and SMS access links private. Tell us promptly if your phone is lost or you suspect unauthorised access. You are responsible for your authorised use of the account; a disputed transaction will be investigated on its facts and under applicable law.
Collector accounts require approval before collection work can begin. Applying does not guarantee approval, assignments, or any particular earnings.
3. Service availability and accepted waste
Our initial service focuses on general household and commercial waste within the service areas shown during booking, serving both households and businesses. Availability depends on your location, accepted waste type and amount, collector capacity, collector availability in your area, and access to appropriate disposal facilities.
Only book waste categories offered for your location. General household and commercial waste may include food waste, paper, and plastics. Separate recycling or compost collection is available only when expressly offered. Business customers must confirm that their waste falls within the accepted categories.
Unless we expressly offer and approve a suitable specialist service, do not present hazardous chemicals, medical or infectious waste, loose sharps, explosives, hot ash, industrial waste, construction rubble, or oversized items for collection. Ask support before booking anything you are unsure about.
4. Booking and recurring collections
Provide the pickup address, waste type and estimated amount, requested time, and any access instructions or known hazards. You will have an opportunity to review and correct the booking before confirming it.
A booking is accepted when the platform sends a confirmation. An acknowledgement that we received your request is not, by itself, acceptance. The confirmation will identify the agreed collection date or window and price.
Arrival estimates and tracking updates may change because of traffic, weather, access problems, connectivity, or disposal-site availability. If a confirmed collection cannot proceed as agreed, we will notify you and explain the available rescheduling or refund options.
For recurring collections, the frequency, price or pricing basis, duration, and cancellation arrangements must be shown before you agree. Creating a recurring schedule does not by itself authorise automatic payment deductions. Any recurring payment authority must be separately and clearly agreed. Changes to future prices will be communicated before they apply.
5. Preparing for collection
Package waste securely in suitable bags or containers and make it accessible at the agreed location and time. You must have permission to arrange removal of the waste and provide safe, lawful access to the collection point.
If the waste differs materially from the booking, is unsafe, or cannot be accessed, the collector may pause or refuse the collection. We will explain the issue and available next steps. Any revised price must be explained and agreed before additional work begins. An attendance or cancellation charge may apply only if it was disclosed before booking, is lawful, and does not override your statutory rights.
Treat collectors, customers, and support staff respectfully. Harassment, threats, unsafe conduct, and illegal dumping are prohibited.
6. Prices and payments
The total price, including applicable taxes and service charges, will be shown before you confirm a booking. We will also explain when payment is due. Use only the payment methods offered for that booking; availability may differ by location or service.
Electronic payments may be handled by a payment provider. Its relevant terms and privacy notice will be made available during payment. You must be authorised to use the payment method you select.
Where cash is offered, pay only the agreed amount to the authorised collector and obtain confirmation. Keep the booking and transaction references for your records. If a payment fails or appears duplicated, contact support before paying again.
Do not share a mobile-money PIN, card security code, or verification code with a collector or support agent. Enter payment credentials only in the appropriate payment interface.
7. Cancellations, missed pickups, and refunds
You may request a cancellation or change through the booking controls where available, or by contacting contact@wastenify.com with your booking reference. Cancel future recurring collections separately from any collection already in progress.
Where Ghana's Electronic Transactions Act, 2008 (Act 772) applies, consumers generally have seven days after concluding an electronic service agreement to cancel without a reason or penalty. Statutory exceptions apply, including where the service has begun with the consumer's consent before that period ends. For a pickup requested within that period, we will obtain the necessary consent before starting the service. Other statutory remedies remain available.
Any cancellation charge outside an applicable statutory right must be disclosed before booking. We will not introduce an undisclosed fee after you cancel.
If the booked service is unavailable, we will notify you immediately and refund your payment within 14 days of that notification. Any alternative collection or account credit requires your agreement. Other refunds will be handled within the applicable legal deadline.
If a pickup is missed, incomplete, incorrectly charged, or causes damage, contact us promptly with the booking details. We will investigate and explain the appropriate remedy. An investigation does not remove your right to a refund or another remedy under applicable law.
8. Tracking and disposal records
Wastenify uses collector location information, pickup and drop-off timestamps, and checks against approved disposal-site boundaries to support collection tracking and disposal accountability.
Customers can view the disposal information made available for their collection. A recorded location supports verification but does not, by itself, prove that every item was disposed of correctly. A record may require review if location information is inaccurate, incomplete, or inconsistent. Report suspected illegal dumping or an incorrect disposal record to support.
9. Collector Relationship, Fees, Payments and Responsibilities
Collectors must provide accurate application information, maintain the permits and other authorisations required for their work, use suitable vehicles, and comply with applicable transport, waste-handling, and disposal requirements.
Collectors must complete assignments honestly, record pickup and disposal information accurately, and take waste only to authorised facilities appropriate for that waste. Falsifying location data, completion records, permits, or payment confirmations is prohibited.
Customer information received for an assignment may be used only to carry out that assignment, resolve an associated issue, or meet a legal obligation. Collectors must not use it for unrelated contact, marketing, or disclosure to others.
Payment for an affected assignment may be held while a disposal concern is reviewed, where permitted by law and the applicable collector agreement. We will explain the reason, allow the collector to provide evidence, and arrange human review of a disputed decision. A location flag alone will not result in permanent forfeiture without review.
No collector agreement may remove rights that cannot lawfully be excluded.
1. Independent Contractor Status
Collectors who register for and provide waste collection or transportation services through Wastenify operate as independent service providers and not as employees, agents, partners, or representatives of Wastenify.
Collectors are free to decide whether to accept available collection requests, subject to any service standards, availability requirements, or obligations applicable to jobs they have accepted.
Nothing in these Terms creates an employer–employee relationship between Wastenify and a Collector. Collectors are responsible for their own taxes, statutory obligations, permits, licences, operating expenses, vehicle expenses, equipment and other costs associated with providing their services, except where Wastenify expressly agrees otherwise in writing.
2. Collector Eligibility and Compliance
Before being permitted to provide services through Wastenify, a Collector may be required to provide valid identification, vehicle information, relevant licences or permits, insurance information and any other documentation reasonably required by Wastenify.
Wastenify may verify, review, approve, reject, suspend or request renewal of such documentation.
Collectors must comply with applicable laws and regulations relating to waste collection, transportation, environmental protection, road safety and disposal.
3. Service Fees and Commission
Wastenify may charge Collectors a platform fee, service fee or commission for jobs completed through the platform.
The applicable fee or commission may be calculated as:
- a percentage of the value of a completed job;
- a fixed amount per completed job;
- a combination of fixed and percentage-based charges; or
- another pricing structure communicated to the Collector through the Wastenify platform or Collector Agreement.
The applicable commission, deductions and estimated Collector earnings should be displayed or otherwise communicated to the Collector before or in connection with accepting a job where reasonably practicable.
Wastenify may revise its fees or commission structure from time to time. Collectors will be given reasonable notice of material changes before the revised charges take effect.
4. Collector Earnings and Payouts
For each successfully completed and verified collection, the Collector will be entitled to the applicable Collector earnings after deduction of Wastenify’s commission, platform fees, refunds, adjustments or other authorised charges.
Collector earnings may be accumulated within the Collector’s Wastenify account and paid according to the payout schedule communicated through the platform, such as weekly, bi-weekly or another stated payout cycle.
Payments may be made through Mobile Money, bank transfer or another payment method supported by Wastenify.
The Collector is responsible for providing accurate and valid payout information.
5. Payment Review and Release
Completion of a pickup does not automatically guarantee immediate release of payment.
Wastenify may verify that the Collector has properly completed the service, including confirming:
- successful collection of the waste;
- required GPS and timestamp records;
- delivery to an authorised disposal or transfer site;
- compliance with applicable geo-fencing requirements;
- required photographs, receipts or other proof of disposal, where applicable; and
- absence of a material unresolved customer complaint or suspected fraudulent activity relating to the job.
Where the required conditions are satisfied, the payment will become eligible for release during the applicable payout cycle.
Wastenify should ordinarily complete payment verification within the review period communicated to Collectors. Where additional investigation is necessary, Wastenify may extend the review period and notify the affected Collector where reasonably practicable.
6. Withholding, Adjustment and Non-Payment
Wastenify may temporarily withhold, adjust or refuse payment for a collection where there is reasonable evidence or suspicion of:
- illegal or unauthorised disposal of waste;
- disposal outside an authorised geo-fenced location;
- incomplete or inaccurate GPS or job records;
- a fraudulent, duplicated or falsified collection;
- a material customer dispute;
- failure to complete an accepted collection;
- violation of applicable laws or Wastenify policies; or
- another material breach of these Terms.
Where a payment is withheld, Wastenify may review the relevant collection and request additional information from the Collector before making a final determination.
Payment may be released following successful verification or permanently withheld where Wastenify reasonably determines that the service was not properly completed or that the Collector materially violated these Terms.
7. Collector Disputes and Appeals
A Collector who believes that a payment was incorrectly withheld, adjusted or refused may submit an appeal through the support channel designated by Wastenify.
The appeal should include the relevant collection or transaction information and any supporting evidence.
Appeals should normally be submitted within 14 days after the Collector is notified of the relevant decision.
Wastenify will review the available information and communicate its decision within a reasonable period. Where an appeal is successful, any amount properly owed to the Collector will be released in the next available payout cycle or within another period communicated by Wastenify.
8. Insurance and Collector Responsibility
Unless expressly stated otherwise by Wastenify in writing, Collectors are responsible for obtaining and maintaining all insurance reasonably or legally required for their activities, vehicles, personnel and equipment.
This may include, where applicable, motor vehicle insurance, commercial vehicle insurance, third-party liability insurance, worker or employee insurance where the Collector employs other persons, and any insurance required for waste collection or transportation activities.
Wastenify does not provide insurance coverage for a Collector, the Collector’s vehicle, employees, assistants, equipment, waste being transported or third parties unless Wastenify expressly confirms such coverage in writing.
Collectors are responsible for ensuring that their insurance remains valid throughout the period in which they provide services through Wastenify.
9. Operating Costs and Liabilities
Unless expressly agreed otherwise, Collectors are responsible for their own operating costs, including fuel, vehicle maintenance, repairs, mobile data, equipment, licences, permits, insurance and other expenses incurred while providing collection services.
Collectors are responsible for fines, penalties, damages or liabilities arising from their own unlawful conduct, negligence, unsafe operation, unauthorised disposal of waste or failure to comply with applicable legal and regulatory requirements.
10. Compliance With Disposal Requirements
Collectors must transport collected waste only to disposal, transfer, recycling or other facilities authorised or approved by Wastenify and/or the relevant authorities.
Collectors must not dump, abandon, transfer or dispose of collected waste at an unauthorised location.
Wastenify may use GPS records, timestamps, geo-fencing, photographs, disposal confirmations and other reasonable verification methods to confirm compliance.
Illegal or unauthorised dumping may result in withholding of payment, suspension or termination of the Collector’s account and, where appropriate, referral of the matter to the relevant authorities.
10. Appropriate platform use and ownership
Do not impersonate another person, submit fraudulent bookings, interfere with tracking or payment systems, access another person's information without permission, or use the platform unlawfully.
Wastenify and its licensors retain their rights in the software, branding, and website content. You may use the platform for its intended purposes while complying with these Terms and applicable law.
You retain your rights in information and feedback you submit. You give us permission to use that material only as reasonably needed to provide, support, and improve the service and handle associated issues, consistently with the Privacy Policy. Do not submit content that unlawfully infringes another person's rights.
11. Suspension, closure, and account deletion
We may restrict or suspend access for suspected fraud, serious safety concerns, invalid collector authorisations, unlawful activity, or a material breach of these Terms. We will give a reason and a way to request review unless doing so would be unlawful or compromise an investigation. Urgent action may be taken where necessary to protect people or the service.
You may request account closure by emailing contact@wastenify.com. We will explain how outstanding bookings, payments, refunds, and any future recurring schedule will be handled. Uninstalling the app does not cancel a booking or close your account.
Account closure does not remove valid accrued obligations or refund rights. Personal information will be handled as explained in the Privacy Policy, including any lawful retention of limited records.
12. Service responsibility and liability
Wastenify will exercise reasonable care and skill in the services for which it is responsible. Third-party involvement does not remove responsibility that the law places on Wastenify.
We cannot promise uninterrupted platform access or perfectly accurate estimated arrival times and location signals. We will take reasonable steps to address disruptions and keep affected users informed.
Each party remains responsible for loss or damage to the extent required by applicable law. Nothing in these Terms excludes liability for fraud, removes mandatory consumer or privacy rights, or limits any liability that cannot lawfully be limited.
13. Complaints and governing law
Contact contact@wastenify.com with your booking reference and a description of the problem. We will review the complaint and communicate the outcome and available next steps.
These Terms are governed by the laws of Ghana. Disputes may be brought before a court with jurisdiction in Ghana, without removing any mandatory right to use another competent court or regulator. You are not required to waive legal rights or agree to compulsory arbitration as a condition of making a complaint.
14. Changes and other terms
We may update these Terms as the service or applicable law changes. We will publish the revised date and give notice of material changes before they take effect, except where an urgent legal or security change requires otherwise. Where renewed agreement is required, we will request it.
Changes will not retrospectively remove rights relating to an existing booking. Booking-specific terms apply only if clearly disclosed and agreed before confirmation, and remain subject to mandatory law. If a provision is unenforceable, the remaining provisions continue to apply to the extent legally possible.
For questions about these Terms, contact contact@wastenify.com.